Ownership of the domain

We inform you that the ownership of the domain www.cocoxells.com corresponds to the company Whoopsy Life limited, trading as Cocoxells (“Cocoxells”, “we”, “our” and/or “us”), with registered address at Room E, 17/F, No. 8 Hart Avenue, Tsim Sha Tsui, Hong Kong

Contact details

Reach us by emailing us at fun@cocoxells.com or by calling our central office: +852 9506 6523

Acceptance of the general conditions

Access to this site or its use in any way implies the acceptance of these general terms established by Cocoxells. Consequently, the user will be responsible to read the Terms and Conditions. The use of certain services also imply acceptance, without reservation, to the special rules or instructions Cocoxells could establish on an ad hoc basis, to replace or complement these general conditions. The conditions of use of this website are indefinite. Cocoxells reserves the unilateral right to change the content.

Terms of website use

USE OF THIS WEBSITE, ITS CONTENT AND SERVICES

You agree to use this website, its services and contents in a properly and lawfully way, in accordance with current legislation, good faith and generally accepted practices.

The user cannot perform actions that cause damage to the pages of this website or disable, overburden or damage it in any way. Nor will perform any activity that may prevent other users the normal use or enjoyment of the website:

• Reproduction, distribution or modification, except in accordance with the authorization from the legal owner or legislation.
• Violation of the rights of Cocoxells or its owners of such content
• Its use for any commercial or advertising purposes, unless you have obtained the written permission of Cocoxells.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

Cocoxells owns the rights to exploit intellectual property of this website. Cocoxells also owns the intellectual property rights, industrial and image of the content available on this website, or has the necessary authorization in order to use it. Access, navigation and use of this website by the user does not imply any waiver, license or right transfer from Cocoxells.

Consequently, it is not allowed to remove, ignore or manipulate the copyright notice (“copyright”) and any other data identifying the rights of Cocoxells or its owners included in the content as well as technical protection devices, digital fingerprints or any mechanisms or identifying information that could be part of the content.

SPAM
It is strictly prohibited to use the website in order to send advertising or commercial communications, for the broadcast of messages with advertising purpose or for the catchment of data with the same purpose.

It is strictly prohibited to use the website in order to send advertising or commercial communications, for the broadcast of messages with advertising purpose or for the catchment of data with the same purpose.

Terms of sales

ORDER

Whether you make an order from Cocoxells it is equivalent to the full and complete acceptance of prices, the description of the products on sale and conditions of sale, which will be the only applicable to the contract thus concluded.

You agree to use the website to make inquiries or orders legally valid. You also undertake to provide us with a true and correct e-mail address, mailing address and / or other contact details, claiming to know that we can use this information to contact you if necessary in accordance with our Privacy Policy. If you do not provide all the correct information we need, we cannot complete your order successfully. You can identify errors in the data provided in the confiramtion emails we send you, and if necessary, correct them via emailing customer service at info@cocoxells.com or calling +852 9195 3583.

By placing an order through octaevo.com you warrant that you are of legal age and fully authorized to use the corresponding credit or debit card, if you choose this method of payment. To order, follow the online purchasing process to payment. After completing the above process, you will receive an email acknowledging receipt of your order (the “Order Confirmation”).



AVAILABILTY

The items offered through this website are available Hong Kong.

DELIVERY

Cocoxells undertakes to deliver the goods in perfect condition to the delivery address within Hong Kong you indicate on the order form. You can request delivery of the articles at another address and to another person than the one undersigned the order. In order to optimize the delivery, we appreciate that you indicate a direction at which the order can be delivered within the normal working hours. It can also can be your job address. We ship by courier companies (usually Hongkong Post or SF Express Delivery). Please view the sections Delivery Times and Shipping Costs for more information.

Cocoxells reserves the right to vary the type of shipping and transport company. The shipping costs resulting from purchased items will be reflected in the final moment of purchase and will depend on the destination.



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PRODUCT RECALL

We reserve the right to withdraw any products from our website at any time and/or remove or edit any materials or content. We will not be liable to you or to any third party because of withdrawing any products from our website.

PRICES

The product prices are those published on cocoxells.com. The price must be paid in full at time of purchase. Cocoxells reserves the right to modify at any time the sales prices listed on cocoxells.com. Items will be charged based on the rates at the time the order.

PAYMENT

Payment for online orders can be made using credit card, debit card or Paypal. Cocoxells reserves the right to change the terms of payment, create new, or delete any of the existing ones, without the user / client of cocoxells.com can make claims for this reason. However, if the change would affect the payment method for an order already made, we will contact the customer to inform him/her of the change, giving the option to cancel the order.

The payment charge on your card is done in real time through the payment gateway of Shopify and Paypal. The charge is only made once the payment system has received the correct information.

In order to provide maximum security during the payment process cocoxells.com uses secure payment systems by leading financial institutions. You can find additional information on the safety of your data in the Privacy Policy section.

Credit cards are subject to validation checks and authorization by the issuer of the same, but if the issuer fails to authorize payment we will not be responsible for any delay or non-delivery. Cocoxells reserves the right to verify the personal data supplied by the customer and take action as appropriate (including the cancellation of the order) to ensure compliance with these conditions.

LACK OF CONFORMITY

In the case of lack of conformity and also if you receive an incorrect order that does not comply with the initial request, you must inform us within 7 business days after receiving the order. Please email fun@cocoxells.com with your data, indicating the number of your order, the anomaly detected and photos of such incidence.

RESPONSIBILITY AND LIABILITY

Cocoxells responsibility in connection with any product purchased on cocoxells.com is strictly limited in any case, to the purchase price of that product. Cocoxells is not responsible for any indirect operating losses or profits that may have occurred to customers of a third party.

Subject to the preceding paragraphs, the responsibility of Cocoxells under these terms and conditions shall not exceed an amount equal to amounts paid after the transaction in the origin of such liability, whatever the cause or form of action.

Cocoxells is not be held liable for breach of contract made in case of stock outs or product unavailability by force majeure, interruption of business or total or partial strike, especially postal services and means of transport or communications, flood or fire. The provisions of this clause do not affect your statutory rights as a consumer, nor your right to cancel the contract. In case of dispute, the customer may apply, first to Cocoxells to reach an amicable resolution.

WRITTEN COMMUNICATIONS AND NOTIFICATIONS

Applicable laws require that some of the information or communications we send should be in formal writing. By using the cocoxells.com website, you agree that the majority of communications with us are made electronically.

For contractual purposes, you agree to use email as a means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically satisfy any legal requirements. This condition does not affect your statutory rights. The communication that the client sets with Cocoxells must be through our contact email fun@cocoxells.com. Under the above provision and unless otherwise stated, we may give notice either by email or to the postal address provided by you at the time of placing an order. Notices shall be deemed to have been received and properly served in the instant that they are posted on our website, 24 hours after an email sent, or three days after the date of any post letter. To prove that the notice has been made, it will be sufficient to prove, in the case of a letter, the right direction, that it was properly sealed and duly delivered to a mailbox and, in the case of an email, that it was sent to the email address specified by the recipient.

SHIPPING

Your order will generally take 5-14 business days (Monday to Friday except holidays) to arrive once shipped. The delivery of each product may depend on many factors such as origin, the availability of stock, holidays, etc. Therefore, it may vary for logistical reasons or force majeure. If for some reason, we cannot meet the estimated delivery date, we will inform you and give the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Please note however that we do not deliver on Saturdays or Sundays. Please view the sections Delivery for more information.

The shipping fee has already included all additional handling fee, packaging fee and insurance fee. The shipping fee has to be pre-paid and no cash on delivery services are available.

CANCELLATIONS

The Customer may not request the cancellation of the order once payment has been made.

REFUNDS AND EXCHANGES

Due to the nature of our products, all purchases made on Cocoxells website are non-returnable and non-refundable.

In the event you have concerns with your purchase, please send us an email at fun@cocoxells.com or Whatsapp us at +852 9506 6523 within 7 business days from receiving your product so we can work something out. Your satisfactions is our top priority and we will try our best to ensure your happiness with every purchase.

Please note that we are not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit

Shipping and any handling fee are non-refundable.

RETURNS AND INCIDENTS

In the case that the received items are wrong, broken, defective, missing a part, lost by the courier, you may return the product(s) in its original condition together with its original receipt within a maximum of 7 business days from reception. Cocoxells will proceed to the shipment of a free new product as long as the incident has been notified within a maximum of 7 business days after reception.

Cocoxells is not responsible for products that are not purchased at cocoxells.com. The client must claim the incidence directly to the store where the product was bought.

NULLITY AND INEFFICACY OF THE CLAUSES

If any clause in these Conditions are declared totally or partially invalid or unenforceable, such invalidity will affect only that provision.